BACP is a large professional association meeting the needs of nearly 48,000 members. It’s Board, constituted with a mix of elected and lay members, sets the strategic direction of the organisation and, as such, is tasked to work efficiently and effectively in this context. As part of our skills audit we commissioned Triumpha to undertake a role profile of all Board members, collect the data from key stakeholders – such as the Executive team – and help us understand effective Board operations and how we mapped onto those benchmarks.
From start to finish, the work of the Triumpha team was outstanding. We experienced a courteous, efficient, insightful, intelligent and experienced response that was both challenging and sensitive.
Members of the Board were given individual profiles, and we were then enabled to consider how these facilitated and, at times, impaired our working relationships. Through this information, the Board has already begun to implement key changes around its informal and formal working style. The management of Board meetings, together with reviewing an already excellent working relationship with the Executive team, are tangible outcomes from this work. We would highly recommend Triumpha and will they certainly be our first choice for future developmental work.